Frequently Asked Questions
Welcome to the Vixwell Frequently Asked Questions.
Here you will find answers to the most common questions about our products, shipping, and customer support. If you cannot find the information you are looking for, please do not hesitate to contact us – our support team is always ready to assist.
1. How long will it take to receive my order?
Our estimated delivery timeline is as follows:
Handling time: 1–2 days
Transit time: 6–8 days
Estimated total delivery time: 7–10 days
For additional details, please refer to our Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within USA.
More information is available in our Shipping Policy.
3. Where is Vixwell located?
Vixwell is an online business based in USA, offering a curated collection of quality products with delivery available across USA.
4. What if I receive a defective product?
If your product arrives damaged or defective, we will replace it at no additional cost.
Please contact our support team and return the item within 30 days.
Full details can be found in our Return Policy.
5. Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window after your order is placed.
To cancel within this period, please contact our customer support team.
6. What is your return policy?
We offer a simple and straightforward return process.
Complete details are available in our Return Policy.
7. When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 7 days.
Refunds are issued to your original payment method.
Please see our Return Policy for further information.
8. Do your products include any assurances regarding quality or performance?
Yes, all our products include a 30-day coverage period from the date of delivery.
You can review the details in our Return Policy.
9. How can I contact customer support?
You can reach our team by visiting the Contact Us or by emailing info@vixwell.com.
We are happy to assist with any questions.
10. Do you offer international shipping?
Currently, we only ship within USA.
We are working to expand our shipping coverage in the future.
11. Do you have a physical store?
We operate exclusively online, which allows us to offer competitive pricing and a wide selection of products.
12. Can I place a bulk or wholesale order?
Yes! We accept bulk orders for businesses and organizations.
Please contact our support team for personalized assistance.
13. How do I exchange a product?
If you need to exchange a product for a different size or model, please follow the steps outlined in our Return Policy.
14. How can I track my order?
You can easily track your order status via the Track Order Page on our website.
Simply enter your order number and email address to view real-time updates.
Contact Information
Store Name: Vixwell
Address: 405 K St NW, Washington, DC 20001, USA
Email: info@vixwell.com
Phone: +18584281728
Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 days.