Billing Terms & Conditions

This Billing Terms and Conditions document explains the payment procedures and billing practices of Vixwell.
By making a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

At Vixwell, we offer several secure and convenient payment options for a seamless shopping experience.
We currently accept:

  • Credit & Debit Cards: American Express, Diners Club, Discover, Maestro, Mastercard, Shop Pay, Visa, Union Pay

  • Apple Pay & Google Pay

  • Bank Transfers for bulk or special orders (contact us for details)

All transactions are processed in United States Dollars (USD).

2. Payment Processing

  • Full payment is required at the time of checkout.
  • Orders will not be prepared, processed, or shipped until payment has been successfully received.
  • If a transaction fails or is declined, the order will not be confirmed.

3. Pricing & Currency

  • All prices displayed on Vixwell are listed in USD.
  • Prices may change without prior notice due to updates, promotions, or market conditions.
  • Applicable taxes and shipping fees are calculated and clearly displayed at checkout before you complete your order.

4. Secure Payment Processing

  • Vixwell uses SSL encryption technology and verified payment gateways to keep all transactions secure and private.
  • We do not store or have access to your payment card information once a transaction is completed.

5. Refunds & Chargebacks

  • Refunds are processed in accordance with our official Return Policy.
  • Any unauthorized or unjustified chargebacks will be formally disputed.
  • If you encounter a billing or payment issue, please contact us first at info@vixwell.com so our team can assist you promptly.

6. Fraud Prevention

  • Vixwell reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity.
  • In certain cases, additional verification (such as identity confirmation) may be required for large or unusual transactions.

Contact Information

Store Name: Vixwell
Address: 405 K St NW, Washington, DC 20001, USA 
Email: info@vixwell.com
Phone: +18584281728

Customer Service Hours: Monday to Sunday: 9:00 AM – 5:00 PM (GMT -06:00)
Response Time: We aim to respond to all privacy-related inquiries within 1–2 days.